Lottery Administrator

Do you have experience in fundraising, customer service, call centre work, or another supporter-facing role?  Do you want to join a charity that is passionate about delivering a gold standard supporter experience?

We have a fantastic opportunity for a Lottery Administrator to join our dynamic Fundraising team. Helping us to implement an exciting change within this area of Fundraising, you will ensure our supporters receive good stewardship and donor care.

• Location: Taunton
• Salary: £14,538.87 per annum (equivalent to a full-time salary of £26,896.90)
• Working pattern: 20 hours per week - can be worked over 4 or 5 days. We’re happy to discuss flexible start and finish times where possible
• Contract: 3 months fixed term
• Hybrid Working: This role will primarily be based in the office but there is flexibility to work from home.

Why Join St Margaret’s Hospice?

• Be part of a local charity: See the outcome of your work and the difference it makes to the patients and families we support here in Somerset.
• Supporter led organisation: Here at St Margaret’s we keep our supporters at the heart of everything we do. You will be instrumental in delivering good customer service.
• Autonomy: You will be empowered to carry out your duties and will support with key projects related to the Lottery
• Supportive Team Culture: You will be part of a team that is supportive and works together to ensure our supporters are receiving the best possible care.

What can you expect to be doing? 
Your day-to-day work will include:

• Being the first point of contact for Weekly Prize Draw supporters by phone, email and post
• Responding to enquiries with empathy and efficiency, helping to build trust and encourage continued support for the hospice.
• Using judgement to resolve issues promptly, escalating to a manager where needed
• Updating supporter records accurately on our lottery database (including changes of address or cancellations)
• Processing cancellation requests and updates on payment systems
• Monitoring inboxes and ensuring any emails are dealt with within 48 hours.

What will I be good at?
You will have:

• Experience of delivering high quality customer care within a busy, rapidly changing environment. Previous call centre experience would be an advantage.
• Knowledge of how to tailor communications to different types of supporters.
• Previous experience of using a database and feel comfortable processing payments and amending records where appropriate.
• Enjoy working as part of a supportive team, that keeps the supporter at the heart of everything we do
• A creative and imaginative approach to ideas and opportunities

You don’t need to come from a charity background – if you have good communication skills, enjoy working with people, and are happy learning new systems, we’ll provide training and support to help you succeed.

What can we offer you?
You won’t just be joining a fantastic team – you’ll be part of a welcoming, community minded charity. Our mission is to provide excellent specialist palliative care for patients and support to their families. So, if you’re looking for a role where you can really make a difference, working as part of a supportive team, we could be a perfect match.

We also offer the following benefits:

• 33 days’ holiday including bank holidays (pro‑rata), rising with service
• Pension scheme (NHS* or non‑NHS options available).
• Employee Assistance Programme for you and your family
• Blue Light Card – Discounts on retailers and restaurants saving up to 35%
• Enhanced maternity leave*
• Excellent learning and development opportunities
• Free on-site parking in Yeovil and Taunton
• Volunteering and fundraising opportunities

*Eligibility criteria applies

Want to apply or find out more?

If you want to get to know our team or have a chat before applying, we’d love to hear from you. Just reach out to Hannah Roberts, Head of Fundraising, at Hannah.Roberts@st-margarets-hospice.org.uk

For any questions about our recruitment process or to request an application form be sent to you, please contact Recruitment@st-margarets-hospice.org.uk

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact us for a chat if there’s anything you want to talk about before you apply.

If you have all the information you need, just click apply. We can’t wait to hear from you!

Closing date: Sunday 24th May 2026
Interview date: Friday 29 May, Monday 1 June 2026

Please note: we are unable to offer visa sponsorship for this role.