Bank Clinical Co-ordinator

Are you an Administrator or Call-Handler looking for your next opportunity?

St Margaret’s Hospice Care has a fantastic opportunity for a Clinical Coordinator to join our team.

Based in our Central Referral Centre, you will be the first point of contact for callers to the hospice. Our duty is to speak with the person to understand how best they can be helped and pass them on to the relevant team.

Role Details

• Location: Taunton, office based
• Contract Type: Bank/Casual
• Hourly Rate: £13.55

What can you expect to be doing?

You will play a critical role in helping to provide the support that patients and families need.

Being a clinical coordinator involves being the primary contact for all callers to our main telephone contact numbers. This can be healthcare professionals making patient referrals which we document and pass onto our duty clinicians, or answering calls from patients, families and carers, liaising with a variety of services within the hospice to pass on this information so that the right service team can follow up.

We provide a comprehensive training programme and induction to ensure that you have the skills and knowledge required to undertake this challenging but rewarding role. We recognise that much of what we deal with on a day to day basis can be emotional and have a strong programme of support in place.

What will you be good at?

We are looking for candidates who:

• Have experience of working in a busy office environment, have an excellent telephone manner and are methodical.
• Are able to relay information accurately from calls both verbally and written.
• Have a good understanding of confidentiality.
• Due to the number of healthcare computer programs we use, are very confident in their computer and IT skills.
• Are flexible and can prioritise workloads. You will be working in a fast-paced environment where you will experience numerous interruptions throughout the working day.

This is a primarily office-based role, so ability to get to the Hospice site is essential. 

Our Values

At St Margaret’s Hospice, our values guide everything we do. We are:

• Compassionate: Kindness and care for everyone, every day
• Collaborative: One team, working together for one goal
• Ambitious: Striving for better, now and into the future.

If these values resonate with you, we’d love to hear from you.

Inclusive recruitment
We welcome applicants from all backgrounds and experiences. If your experience broadly matches the role and you’re motivated to make a difference, we encourage you to apply.

If you need adjustments during recruitment, please contact recruitment@st-margarets-hospice.org.uk.

Why join St Margaret’s Hospice?

You won’t just be joining a fantastic team — you’ll become part of a welcoming, community-minded charity making a real difference every day.

We offer a supportive and inclusive working environment alongside a range of benefits including:

Pension scheme

• NHS employees eligible to continue with their NHS pension scheme*
• Non-NHS employees will receive 5.5% employer and 5% employee contribution.

Employee Assistance Programme

Including:

• 24/7 GP consultations
• Wellbeing and health support
• Confidential counselling
• Legal, financial and medical advice
• Expert case management support for employees and families

And more…

• Blue Light Discount Card
• Excellent learning and development opportunities
• Free on-site parking in Yeovil and Taunton
• Volunteering and fundraising opportunities

*Eligibility criteria applies

Want to apply or find out more?

If you want to get to know our team or have a chat before applying, we’d love to hear from you. Just reach out to us at 01823 333822, Colleen Gagg, Community Services Lead.

If you have all the information you need, just click apply. We can't wait to hear from you!

Closing date: 16/06/2026
Interview date: 23/06/2026

Unfortunately, we are unable to offer visa sponsorship at this time.