Bank Clinical Nurse Specialist - Advice Line

Are you an experienced and compassionate Clinical Nurse Specialist looking for a role where your expertise truly matters?

Join our Advice Line team, where you’ll provide specialist telemedicine support to patients and families across Somerset. This is an opportunity to use your clinical judgement, communication skills and holistic approach to care – right at the moment people need it most.

• Location: Taunton
• Contract: Bank/Casual
• Hourly Rate: £20.86, plus 30% unsocial hours payments on Saturdays and 60% on Sundays.

This role offers shift patterns of 8:00 – 16:00, 9:00 – 17:00, 8:00 – 18:00, or 14:00 – 22:00.

At St Margaret’s, you’re not just joining a team – you’re becoming part of a welcoming, community‑minded charity where everyone plays a vital role in delivering outstanding palliative care. Our staff and volunteers will tell you the same thing: the patient is at the heart of everything we do. So, if you’re looking for a role where you can really make a difference, working as part of a supportive team, we could be a perfect match.

What can you expect to be doing? 

You will work within our advice line team focusing on our referral, triage process and advice line calls.

The role is predominantly telemedicine and will work closely with our central referral centre.

Your day-to-day work will include:

• Working with a team to respond to advice line queries, referrals and take appropriate action.
• Triaging new referrals, signposting appropriately based on the individual needs, and liaising with other services, internal and external.
• Supporting and advising patients, using specialist knowledge and skills in physical symptom control, social, emotional and spiritual care.
• Assess the appropriateness and urgency of referrals seeking further information and advice as appropriate managing expectation and giving clarity to outcome.
• Conducting home visits as required and feeding back to the community CNS team.

What will you bring?

You will:

• Be a Registered Nurse.
• Have specialist post‑graduate experience and knowledge in palliative care, acute oncology or chronic condition management.
• Remain calm under pressure during busy shifts.
• Work effectively with other healthcare professionals to ensure comprehensive assessment and care planning.
• Demonstrate excellent communication skills.
• Hold a full driving licence to enable travel for occasional home visits.

What can we offer you?

Pension scheme

• NHS employees eligible to continue with their NHS pension scheme*
• Non-NHS employees will receive 5.5% employer and 5% employee contribution.

Award-winning Employee Assistance Programme for you and your family offering:

• Vitality & wellbeing health portal for non-emergency care
• Unlimited access to 24/7 online GP Consultations for employees, their partners, and dependent children as well as Expert Case Management
• Confidential and free 24-hour Employee Assistance
• Counselling and support
• Legal, financial, and medical information and advice 

And more…

• Blue Light Discount Card
• Excellent learning and development opportunities
• Free on-site parking in Yeovil and Taunton
• Volunteering and fundraising opportunities

*Eligibility criteria applies

If you want to get to know our team or have a chat before applying, we'd love to hear from you. Just reach out to Colleen Gagg at colleen.gagg@st-margarets-hospice.org.uk

We are currently managing the recruitment process in-house and kindly ask that recruitment agencies refrain from contacting us with candidates for this role.

For any questions about our recruitment process, please contact Recruitment@st-margarets-hospice.org.uk. 

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact us for a chat if there's anything you want to talk about before you apply.

Unfortunately, we are unable to offer visa sponsorship at this time. 

If you have all the information you need, just click apply. We can't wait to hear from you!

Closing date: 1st April 2026

DBS Information

This role requires a criminal background check via the disclosure procedure.

The Disclosure and Barring Service offers a confidential checking service for transgender applicants. This route gives applicants the choice not to have any gender or name information disclosed on their DBS certificate and is available for all levels of DBS check.