Deputy Shop Manager Taunton Lisieux Way

St Margaret’s Hospice Care is excited to announce the opening of our new charity retail store in Taunton – Lisieux Way, and we’re looking for an enthusiastic Deputy Shop Manager to lead this exciting new venture.

• Location: Taunton – Lisieux Way
• Salary:  £15234.43 per annum
• Contract: Permanent, Part time
• Working pattern:  22.5 hours per week, to include weekday and weekend working. There will also be a need to work additional hours to cover staff leave as required.

As part of our charity retail team, you’ll play a key role in generating vital income that helps us support nearly 5,000 people across Somerset every year.

About our new store

Our brand‑new charity shop will offer a warm and welcoming retail experience, selling a wide range of quality donated clothing and bric‑a‑brac. Based in a small and friendly local precinct, it will be a little shop with great community feel – the perfect place to build a loyal customer base and create an inviting shopping experience from day one.

What can you expect to be doing? 
As Deputy Shop Manager for a brand‑new store, you’ll play a key role in shaping the customer experience right from day one. Working closely with the Shop Manager, you’ll provide support and take responsibility for the store when needed.

Your day-to-day role will include:

• Delivering warm, friendly, and engaging customer service
• Helping to train, motivate, and support colleagues and volunteers in the new team
• Creating eye‑catching merchandising and beautiful displays to bring the new store to life
• Managing till and cash‑handling procedures
• Assisting with staff and volunteer rotas
• Sorting and moving donated goods in a busy retail environment

This role is a physically demanding position within a busy retail environment which includes the lifting and carrying of donated goods.

What will you bring?
You will have:

• Experience in a supervisory role, ideally within the Retail industry;
• Excellent communication skills and a strong commitment to high standards of customer service;
• An understanding and awareness of how to successfully motivate and engage a team, working collectively to provide outstanding customer service and drive sales.

We’re also committed to supporting those looking to grow and develop their career in retail.

Whether you're stepping into your first management role or looking to expand your existing experience, we’ll provide training and guidance to support you in your new post.

Our Values

At St Margaret’s Hospice, our values guide everything we do. We are:

• Compassionate: Kindness and care for everyone, every day
• Collaborative: One team, working together for one goal
• Ambitious: Striving for better, now and into the future.

If these values resonate with you, we’d love to hear from you.

Inclusive recruitment
We welcome applicants from all backgrounds and experiences. If your experience broadly matches the role and you’re motivated to make a difference, we encourage you to apply.

If you need adjustments during recruitment, please contact recruitment@st-margarets-hospice.org.uk.

Why join St Margaret’s Hospice?

You won’t just be joining a fantastic team — you’ll become part of a welcoming, community-minded charity making a real difference every day.

We offer a supportive and inclusive working environment alongside a range of benefits including:

Holiday entitlement

• 33 days holiday including bank holidays, increasing with length of service (pro-rata if part-time)
• Ability to buy and sell annual leave

Pension scheme

• NHS employees eligible to continue with their NHS pension scheme*
• Non-NHS employees will receive 6% employer and 5% employee contribution.

Employee Assistance Programme

Including:

• 24/7 GP consultations
• Wellbeing and health support
• Confidential counselling
• Legal, financial and medical advice
• Expert case management support for employees and families

Additional benefits

• Life assurance cover (2x salary)
• Health Cash Plans
• Blue Light Discount Card
• Enhanced maternity leave*
• Excellent learning and development opportunities
• Opportunities to volunteer and support fundraising initiatives

*Eligibility criteria applies

Want to apply?

If you’re ready to make a difference and excited to launch our new store, just click apply. We can’t wait to hear from you!

Application Closing Date: 7th June
Interview date: 16th June 

Unfortunately, we are not able to offer visa sponsorship at this time.